Returns Policy

Thank you for shopping with us!

If you're not entirely satisfied with your purchase, we're here to help.

Returns policy

To be eligible for a return, your item must be unused and in the same condition as you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase

Sale items are final sales and cannot be returned or exchanged.
Other purchases may be exchanged within two (2) weeks of the date of purchase either for another item or for store credit.

We only replace items if they are defective or damaged. We do not give refunds.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us.

Exchanges

If you need to exchange it for the same item, send us an email.

Shipping:

If you wish to return your product - please e-mail info@shopconcetta.com to get instructions.

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are not refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact:

info@shopconcetta.com